Return & Refund Policy

At HashBack, customer satisfaction is important to us. Please read our return and refund policy carefully before making a purchase.

Eligibility for Refund

We only accept refund requests for damaged or defective items. To be eligible, you must submit a refund request within 24 hours of receiving your order.

How to Request a Refund

To initiate a refund, please fill out our Refund Request Form and include the following:

Clear pictures and/or videos of the damaged or defective item
Your order number
A brief description of the issue

Requests submitted without photo/video evidence or after the 24-hour window will not be accepted.

Refund Processing

Once your request is reviewed and approved, the refund will be processed within 7 business days through one of the following methods:

Your original payment method, or
A discount voucher equivalent to the price of the damaged/defective item

Non-Refundable Items

Delivery charges are non-refundable under any circumstances. Since delivery is not free, shipping costs will not be included in any refund.
Items that are not damaged or defective are not eligible for a return or refund.
Requests submitted after 24 hours of delivery will not be entertained.

Important Notes

Refunds are only issued for damaged or defective products — not for change of mind or sizing issues.
All refund requests are subject to review and approval by our team.
We reserve the right to reject any request that does not meet the above criteria.

For any queries, please contact us through our official channels.