REPLACEMENT POLICY

Replacement Policy

A replacement fee of PKR 400 is applicable only to customers located in the following seven serviceable cities:

Replacement Time Limit

A replacement request must be submitted within 10 days of receiving the order. Requests submitted after 10 days will not be accepted under any circumstances, in accordance with company policy.

Valid Proof Is Required

Customers must provide clear and valid proof of the issue with the article. The reported problem must be clearly visible in the submitted pictures or videos.

For a measurement or sizing issue, place a measuring tape correctly on the article and clearly highlight the measurement in the picture or video.
For a damaged or defective article, the damaged area must be clearly visible.
In case of multiple issues, record an explanation video showing and describing each issue separately.
Unclear, incomplete, edited or invalid evidence may result in the replacement request being rejected.

For Customers in Eligible Cities

Our courier rider will visit your address with the replacement parcel. At the time of delivery, you must immediately hand over the incorrect or returned parcel to the rider.

The replacement will be completed on the spot through a two-way delivery process.

For Customers Outside the Eligible Cities

Customers located outside the seven eligible cities must first return the item to our designated return address at their own expense.

When dispatching the parcel, please provide:

A complete parcel-packing and dispatch video
The courier tracking ID or receipt issued by the courier company

The replacement parcel will only be dispatched after the returned item has been received, inspected and approved by our team.

No replacement parcel will be dispatched before we receive and verify the returned item. If the customer does not return the original item, the replacement will not be processed or shipped.

Customers will only be responsible for the one-way courier charges incurred when sending the item back to us. No additional two-way delivery fee will be charged.

Once the returned item has been received, inspected and approved, the replacement parcel will be shipped with PKR 0 Cash on Delivery charges.

Replacement of Multiple Items

When requesting replacements for multiple items, do not place a new order yourself.

Please add all the required replacement items and sizes to your cart and attach a screenshot of the cart with your replacement request.

If you place a new order yourself and it is dispatched as a COD order, the company will not be responsible for its delivery, charges or cancellation. The replacement request may also be rejected if the required procedure is not followed.

Important Note

The complete replacement process may take approximately 8–10 working days.

Replacement requests are subject to verification and approval. Requests that do not meet the above conditions will not be approved due to company policy.